Customer Testimonials

Great job 👍🏼

The purchasing process was very easy and transparent. Sam Glass, my sales rep, was very knowledgeable about the vehicles that I was interested in and made sure the vehicle I purchased had all of the items I wanted. Robert, the sales manager, was very easy to work with on my trade-in and was very transparent throughout the purchasing process.

Pretty seamless transaction

Five star was amazing to work with in ordering my new Yukon. I was searching for a particular color and style and Daniel went above and beyond in the search. When we weren’t able to get a transfer, he helped us order exactly what we wanted. Other dealerships had no interest in helping us place an order. Daniel communicated weekly with updates on the order and was always so helpful throughout the whole process. Louie was also great during the final process the day we took it home. I have nothing but great things to say about our experience.

My experience at Five Star was fantastic!

I had a great experience. Everyone was nice and professional!

The customer service has been amazing and the communication was great! They made the complete process stress free. The ladies that I worked with on my repair were amazing!

Had oil change done. Everyone was very courteous and went out of their way to assist with any needs or questions.

First let me explain that the Customer Service I received from the sales person, Aladdin and Used Car manager Jason is not the reason for the score, they were extremely helpful but here lies the issues I have with 5 Star. 1) The truck I purchased immediately had to go back into the shop for Transmission issues and it did take 3 trips back and forth before they admitted there was an issue, two 2 weeks to fix a fluid issue that GM had a bulletin on. 2) In negotiation on the purchase of the truck, this according to the sales person, the finance manager ... Read More

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Google - Nov 4, 2026

First let me explain that the Customer Service I received from the sales person, Aladdin and Used Car manager Jason is not the reason for the score, they were extremely helpful but here lies the issues I have with 5 Star. 1) The truck I purchased immediately had to go back into the shop for Transmission issues and it did take 3 trips back and forth before they admitted there was an issue, two 2 weeks to fix a fluid issue that GM had a bulletin on. 2) In negotiation on the purchase of the truck, this according to the sales person, the finance manager agreed to remove the $999 Perma Plate warranty cost but agreed to let me keep the coverage, should have gotten that in writing because when it came time to file a claim they denied it because my truck was not covered and financing, which never returned my call.... told the sales person since I didn't pay for it I didn't have it. That's not good business practice for any company and anything to complete a sale..... I'm sure I'm not the first either.

Got 4 new tires and 4 wheel alignment

I purchased a Mercedes-AMG from Five Star Chevrolet in Georgia. Before making the trip from Chicago, I was assured that the vehicle was in perfect condition. Everything initially appeared fine until I drove the car back home and noticed a noticeable jerking sensation when accelerating from a complete stop. I contacted the dealership the very next day(I have proof) . I was advised to take the vehicle to Mercedes-Benz to have it inspected and determine the cause of the issue.I also checked online for main causes for this issue and it said rear diff service.Took the car to ... Read More

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Google - Oct 31, 2026

I purchased a Mercedes-AMG from Five Star Chevrolet in Georgia. Before making the trip from Chicago, I was assured that the vehicle was in perfect condition. Everything initially appeared fine until I drove the car back home and noticed a noticeable jerking sensation when accelerating from a complete stop. I contacted the dealership the very next day(I have proof) . I was advised to take the vehicle to Mercedes-Benz to have it inspected and determine the cause of the issue.I also checked online for main causes for this issue and it said rear diff service.Took the car to nearest Mercedes dealer, they recommended rear diff service, and transfer case fluid flush. Also vehicle was also overdue for an oil change but I didn’t expect them to pay for it. I contacted Five Star Chevy, explained the findings, and was told to go ahead with the service and send the invoice to April, the finance manager, then let them know whether the issue was resolved. The total cost of the work was approximately $1,800. After the service was completed, the vehicle drove perfectly, and the jerking issue was completely gone. Unfortunately, that’s when the real frustration began. For the next FOUR MONTHS, I repeatedly tried contacting Jeremy, one of the dealership’s managers, regarding reimbursement. I called every few days, and other employees repeatedly assured me that I would receive a call, text, or email. Not once did anyone follow through. Getting a response from this dealership was practically impossible. Last week, after finally getting Andrew, another manager, on the phone and explaining the entire situation, I simply asked whether the dealership was going to stand behind what it had told me. Instead of a professional conversation, I was met with an attitude. I mentioned that I would have to share my experience publicly, and suddenly, within minutes, Jeremy called me. Jeremy apologized, explained that he had been very busy, and assured me that they would get the situation taken care of. He repeatedly stated that they would cover the expenses, excluding the oil change. When I asked for the payment to be sent, he said he would call me the following day to handle it. Of course, that call never came. Three days later, I had to reach out again. This time, Jeremy told me that the dealership was not obligated to reimburse me but was willing to cover only HALF of the rear differential maintenance, offering just $200. Let that sink in. After spending ball park 6 figures on a vehicle, following the dealership’s instructions, paying approximately $1,800 to address an issue that was present immediately after purchase, and spending FOUR MONTHS trying to get someone to follow through on their promises, this is how the situation was handled. I’m not upset about having to maintain a vehicle. I’m upset because I specifically asked about the vehicle’s condition before traveling from home to Georgia (12hr drive).When an issue came up immediately after purchase, I followed the dealership’s instructions, paid for the service, and expected them to honor what they told me. The lack of communication, professionalism, and accountability from management has been extremely disappointing. Both Jeremy and Andrew are managers, and I expected a much higher level of professionalism from people in positions. I will try my best to get this message out to corporate. I have proof of everything i mentioned in this post.

I had a great experience purchasing a new vehicle at Five Star GMC. The process was smooth and timely. Isaac Erickson was my Sales Associate and was great to work with!

The work requested was done to my satisfaction. There is a "but"! On my day of service, dealer did not inform me of lengthy service time. After 2 hours I had inquired on status ans was then informed of time and work delay issue.

Very good

The absolute best experience I've ever had. Thanks Five Star Chevrolet Warner Robins!

Great

I had a very good experience at Five Star Cadillac. My sales professional, Noah Howard-Williams, was out front when I drove up. I told him I was interested in a CT5. I’d owned a XTS previously and wanted a sedan again. After looking at the size I took a test drive and liked it but I wanted different wheels and interior. There was one that had just came in; a CT5 Sport. I drove it and Noah Howard-Williams was going through the instrument panel features. I quickly realized there were lots of options. I have talked to him many ... Read More

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Google - Oct 26, 2026

I had a very good experience at Five Star Cadillac. My sales professional, Noah Howard-Williams, was out front when I drove up. I told him I was interested in a CT5. I’d owned a XTS previously and wanted a sedan again. After looking at the size I took a test drive and liked it but I wanted different wheels and interior. There was one that had just came in; a CT5 Sport. I drove it and Noah Howard-Williams was going through the instrument panel features. I quickly realized there were lots of options. I have talked to him many times, about this and other issues, over the phone. The instrument panel set up the way I want. During the test drive we put it into Sport Mode and know it works, I select Sport now it comes up but does not engage. I don’t know what I’m missing. I’ll figure it out. Anyway, I highly recommend Five Star Cadillac and Noah Howard-Williams.

5 Star Chevrolet has a wide selection of cars. The staff is very professional, and make you feel welcome.

Very Good

The only thing that isn't right is. My truck was there for almost a month setting in the lot and me paying $3000 and it did not get cleaned. Every other dealership I did business with detailed the vehicle before they returned it.

A special thank you to my sales associate Sofia Cadavid- Restpro for making the purchase of my new car a smooth and wonderful experience! I truly appreciate your help, professionalism, and excellent customer service. Thank you for helping me get into my new ride!

I’m very satisfied with Five Star. I will definitely recommend to anyone looking to buy a vehicle.

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Appreciate being informed of my service as it was in progress and especially the video technology of the inspection. Stellar service.

Nice place but you got to go there ready no b.s. cause they will be ready.

Great service and always people there at Five Star Chevrolet.

Very smooth, no issues, friendly service

Fast, good communication, and easy. Joey did a great job getting my vehicle sorted out. Expensive, but who isn't? Would recommended.

Absolutely awesome. Joey is my hero seriously!! Will always come back here

The service was very professional and caring. There wasn't a very long wait time.

Oil change service done quickly

William Moore was great

Took my 2021 Tahoe in for some transmission work and a 90,000 mile service. Johnathan Williams was my advisor and I couldn’t have had a better experience. He was honest, personable, and transparent with his communication. The Tahoe runs better than ever. I won’t take my truck anywhere else moving forward and trust this dealership 100%. Highly recommend!

The service was excellent. Kay was courteous and professional. I was in and out for service very quickly. This is a great business. I'll be back. Thank you.

Fast service

My recent oil Change was quick and thorough. Great customer service.

I bought a preowned 2015 GMC Terrain on September 7th with an added $3000 preferred warranty. Daniel was my salesman and listened to my concerns and questions about the reliability and need for a mechanically sound vehicle. He said that it had gone through multiple point inspections and diagnostics and the only thing needed were rotors, brake pads and oil service which were done. I had spent weeks in correspondence with Rebecca and Daniel aiding in my search for a vehicle that met my needs and wants, but that is where any help ended. After buying the SUV within 20 days and and ... Read More

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Google - Oct 11, 2026

I bought a preowned 2015 GMC Terrain on September 7th with an added $3000 preferred warranty. Daniel was my salesman and listened to my concerns and questions about the reliability and need for a mechanically sound vehicle. He said that it had gone through multiple point inspections and diagnostics and the only thing needed were rotors, brake pads and oil service which were done. I had spent weeks in correspondence with Rebecca and Daniel aiding in my search for a vehicle that met my needs and wants, but that is where any help ended. After buying the SUV within 20 days and and driving 500 miles I was left stranded. It was towed to Five Star Chevrolet and it has been there for 14 days now without repair, and was told that it may or may not be covered under warranty, it is the timing chain, but could be something else as well, but won't know until they get in there. Drew also told me that I needed $1515 dollars worth of maintenance. If all of the tests and inspections were done like I was told, how am I without a vehicle within weeks of purchase? Complete and utter lies from every angle, and for 2 weeks that it has been at the shop, I have reach out to Kay, Drew, Amanda, and the warranty company to give the opportunity to right this wrong, and only been met with excuses, lack of regard, or I'll get back to you but no follow up. I expected to get what I was told and instead I am out $6500 down payment, have no car to drive, and no idea what else could be wrong with it. I regret turning away all of the other dealerships to do my business with Five Star, I trusted what they promise to deliver as a reputable company, and I am now at a complete financial loss because of it. I was blatantly lied to about the prepurchase inspections and testing as a selling point. I've been ignored, pushed from one person or department to the other, nobody is helping at all. I am going to attempt to talk to the GM in the morning. I have lost all faith in Fiv UPDATE Sept 7th 2026 purchased a used vehicle priced at retail price with added 3yr 36k miles warranty the assurance of 125 pt inspections, immaculate condition/mechanically sound with no issues,up to date service records. After 20 days and 500 miles of use had catastrophic timing chain failure, upon which was told needed multiple other repairs of $1515. It has been at their facility since Sept 28th, and is now having a transmission failure, and is over due for maintenance and inspections per manufacturer guidelines. As is, with warranty does not give them the right to use false, or intentional misrepresentation of the cars condition to induce a sale, nor does it override the Federal and State level protection of fraud and misrepresentation of goods under fair business and use of fraudulent claims to sell the car. I have spoken with General Manager asking to have contract rescission and was told I purchased a mechanics special. I have documented through recordings, texts,emails, and timeline of all events and discrepancy between before signing and after. Beyond proving intentional misrepresentation and deceptive practices, undisclosed mechanical defaults, and unfair manipulation to solidify the sale. Fraudulent inducement and intentional material misrepresentation of the vehicles true condition. On Oct 10th there was no record of inspection in their system for the work done per their own service computer, but since request for detailed invoice and results of the inspection, the prior service record has been changed. That is active fraud and deceptive trade practices. Again, per contract Federal and State mandates and laws still apply. I have requested a full refund and return due to immediate failure and future foreseeable problems, on the grounds of deceptive practices, fraudulent inducement, and material misrepresentation of condition of the vehicle and have been met with refusal from GM. He said at least I got the warranty, which will be exhausted quickly at this rate. Response says to contact but they aren't returning any communication.

The service Manager showed kindness and awesome customer service. Now, I will bring all my vehicles for services. Good customer services!

Great customer relations Malik Lawson was awesome helping us as well as Amanda and Kay Great experience from start to finish I recommend 5 Star Chevrolet highly

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Everyone was absolutely fantastic Made our experience easy and comfortable Malik Lawson is an awesome sales person

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Went to dealership on 10/3/2026 for service on my 2500HD Denali. I purchased the vehicle maintenance package as they (sales) say it is the best package to have and I agree. But here is the problem I found out and now knowing of this who to say how many time this happen to me or other customers. I went in for my oil change which includes tire rotation in my maintenance plan. So I decided to mark my tires with a marker to see because the last two time I went there for this service, I took their word on the ... Read More

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Google - Oct 4, 2026

Went to dealership on 10/3/2026 for service on my 2500HD Denali. I purchased the vehicle maintenance package as they (sales) say it is the best package to have and I agree. But here is the problem I found out and now knowing of this who to say how many time this happen to me or other customers. I went in for my oil change which includes tire rotation in my maintenance plan. So I decided to mark my tires with a marker to see because the last two time I went there for this service, I took their word on the service they render. Well, I was TOTALLY right. No tire rotation whatsoever. Now, the last 2 time I had this done I know for a fact it never happened. So, I ask myself why purchase a plan and the dealership DO NOT render the service you pay for. Am I wrong for blasting this service department, NO because this let me know what their HONESTY and INTERIGITY consist of. So now next time I will check my oil filter for cleanness to make sure it was change and dipstick to confirm if I am getting that done or they just resetting the oil life on my dash panel. Next time I'm offered and plan like this, best believe I will DECLINE.

Sam was amazing! He was very patient while I asked a million questions, and was able to answer all of them. He reworked the numbers over and over until I was satisfied. I would not have been able to make this decision without him!

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Terrible service $256 for diagnostics and wanted. $750 for a electrical problem when i only need a new battery $189 from Walmart such a rip off but im never going back I’ll take my car to Byron Chevrolet from now on and didn’t want to admit they was wrong.

Everyone was nice and friendly. I told Daniel what I was looking for, he went and got the truck. And then we negotiated. There was no pressure. Easy to deal with

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It took three days for a break job and transmission flush. I was out of a vehicle for three days unexpectedly.

The price gauging is rediculas!! Wanted to charge me $1400 for a 100.000 ml tune up. That's after going over items I had already had done! Prior. Upcharging for parts is disgusting also.

Ensured customer service was at a premium. Making the customer know that they were treated fairly.

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I had a very positive experience with this dealership and especially speaking with Mr. Simeon Tanner. He was responsive , welcoming, and professional. I would recommend this dealership to anyone looking for a respectful and efficient buying experience.

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Every thing was good service represented kindness and experience was excellent waiting area was clean popcorn was fresh

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What's the point of making an appointment? I was the first scheduled appointment and still waited 2+ hours to get an oil change and tires rotates plus tightening the rear view mirror which had been loose since I bought it. Several other vehicles came, were serviced, and sent on their way while I waited. It literally sat in the service bay for an hour and 15 minutes before it was touched. I could see it through the service bay windows. When I finally got the truck back, they said the mirror was tightened. I had a service coupon for $99.99 plus tax ... Read More

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Google - Aug 25, 2026

What's the point of making an appointment? I was the first scheduled appointment and still waited 2+ hours to get an oil change and tires rotates plus tightening the rear view mirror which had been loose since I bought it. Several other vehicles came, were serviced, and sent on their way while I waited. It literally sat in the service bay for an hour and 15 minutes before it was touched. I could see it through the service bay windows. When I finally got the truck back, they said the mirror was tightened. I had a service coupon for $99.99 plus tax for the oil replacement and tire rotation. When I checked out, the bill was $112.09. I inquired about the difference because tax is 8% and was told the difference was shop supplies which is not mentioned in the coupon. In addition, I was informed that I'd have to pay an additional service fee of $3.85 for using my card. This is nickel and diming the customer and you can rest assured that this will be the last time Five Star services my vehicle and it may be the last vehicle I ever purchase from them. When I got into my truck, I checked the mirror and it hadn't been touched so I had to pull back to the service department to have another technician look at. The person checking me in stated that it was a very inexperienced technician who worked on my truck and didn't know what he was doing. That sure gives me great confidence. She sent out a senior technician who fixed it promptly. This is not a one time deal. I waited at least 2 hours to have the oil changed and tires rotated the last time also. So, what's the first thing I had to do when I got home? Check the oil level and checked the torque on the lug nuts because of their inexperienced junior technician revelation. At least they finally got the mirror fixed this time. If your time is important to you, don't take it to Five Star for servicing.

What's the point of making an appointment? I was the first scheduled appointment and still waited 2+ hours to get an oil change and tires rotates plus tightening the rear view mirror which had been loose since I bought it. Several other vehicles came, were serviced, and sent on their way while I waited. It literally sat in the service bay for an hour and 15 minutes before it was touched. I could see it through the service bay windows. When I finally got the truck back, they said the mirror was tightened. I had a service coupon for $99.99 plus tax ... Read More

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DealerRater - Aug 25, 2026

What's the point of making an appointment? I was the first scheduled appointment and still waited 2+ hours to get an oil change and tires rotates plus tightening the rear view mirror which had been loose since I bought it. Several other vehicles came, were serviced, and sent on their way while I waited. It literally sat in the service bay for an hour and 15 minutes before it was touched. I could see it through the service bay windows. When I finally got the truck back, they said the mirror was tightened. I had a service coupon for $99.99 plus tax for the oil replacement and tire rotation. When I checked out, the bill was $112.09. I inquired about the difference because tax is 8% and was told the difference was shop supplies which is not mentioned in the coupon. In addition, I was informed that I'd have to pay an additional service fee of $3.85 for using my card. This is nickel and diming the customer and you can rest assured that this will be the last time Five Star services my vehicle and it may be the last vehicle I ever purchase from them. When I got into my truck, I checked the mirror and it hadn't been touched so I had to pull back to the service department to have another technician look at. The person checking me in stated that it was a very inexperienced technician who worked on my truck and didn't know what he was doing. That sure gives me great confidence. She sent out a senior technician who fixed it promptly. This is not a one time deal. I waited at least 2 hours to have the oil changed and tires rotated the last time also. So, what's the first thing I had to do when I got home? Check the oil level and checked the torque on the lug nuts because of their inexperienced junior technician revelation. At least they finally got the mirror fixed this time. If your time is important to you, don't take it to Five Star for servicing.

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Five Star Chevy in WR addressed the issue of the recall on fuel injectors, but the problem has not been resolved. Torque Converter slippage is occurring due to national defect in the transmission, but due to backlog at the dealership, I can’t get it checked out until September 16,2026. This defect should have priority over other vehicles and I shouldn’t be put off for 3 weeks.

Joey, my Service advisor was so awesome. He kept in contact with me about my experience with the dealership and every step of what was going on with my auto repairs. He did all the foot work with my aftermarket warranty company and saved me thousands in cost . I can’t say thank you enough to this man. Received the Silverado back after a transmission replacement and other services & Joey called me said the truck was ready for pick up but he wouldn’t be there that day so that told me he did this on his personal time . ... Read More

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DealerRater - Aug 21, 2026

Joey, my Service advisor was so awesome. He kept in contact with me about my experience with the dealership and every step of what was going on with my auto repairs. He did all the foot work with my aftermarket warranty company and saved me thousands in cost . I can’t say thank you enough to this man. Received the Silverado back after a transmission replacement and other services & Joey called me said the truck was ready for pick up but he wouldn’t be there that day so that told me he did this on his personal time . Now I ask who does that anymore ? I can tell you Joey does. He stated the truck was tested and runs like a dream . When I picked it up another gentleman took care of me who was also very nice. He had my truck pulled up to the door and the A/C cooled down in the truck before I stepped into it. Can’t say enough about this Dealerships Service department. Had my truck a week now and as Joey said it runs like a dream… Thank you Joey for all your professional service and a special Thank you to the service crew Five star Chevrolet you have awesome employees in your service department and hope thru out your company. Thank you again Mark W.

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The best dealership in Georgia. Bought my last 8 cars from this place. This is home

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I inquired about an allocation for a car that I wanted. Behold, Lola Shine called me back about a week later holding that allocation for me. We made a deal on a new Grand Sport!

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Bought a 2023 Equinox in May, 2026, used the sunroof shade only a couple of times and it fell off the track. July 31, 2026, Sales person Louie told me he would treat it as a 'WE OWE YOU" and would take of it. 3 days later, he called me and said it was going to cost too much and Five Star wasn't going to fix it. I bought the used 2023 vehicle in good faith and was told a lie by Louie. I also suspect that the shade had been worked on before I bought it, but can't prove it. Beware.

On June 12, 2026 I picked my vehicle up from Five Star Chevrolet and paid $2700.00, my GM warranty covered an additional 900.00 for repairs to my fuel injection system and a catalytic converter. On July 9th I noticed my vehicle running rather loudly and the engine light came on. A scan of my vehicle showed a code for a catalytic converter which should have been repaired and covered under GM warranty at 100% when I picked up my vehicle less than a month earlier. I contacted the dealership immediately, left a message and received a call back from my advisor Shamon. She made on ... Read More

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Google - Aug 5, 2026

On June 12, 2026 I picked my vehicle up from Five Star Chevrolet and paid $2700.00, my GM warranty covered an additional 900.00 for repairs to my fuel injection system and a catalytic converter. On July 9th I noticed my vehicle running rather loudly and the engine light came on. A scan of my vehicle showed a code for a catalytic converter which should have been repaired and covered under GM warranty at 100% when I picked up my vehicle less than a month earlier. I contacted the dealership immediately, left a message and received a call back from my advisor Shamon. She made on appointment for me to bring the vehicle in on July 18, I live an hour away from the dealership. I went in and found that it was the catalytic converter and the part had to be ordered and wouldn't be in until Tuesday July 21. I made another appointment to bring my vehicle in on July 31 at 9:30 am for repairs and was told that it would take 3 hours. Shamon said that she wouldn't be there but ask for "Sheen". I dropped my vehicle off on July 31 at 9:30 am with Sheen however Shamon was there again I was told it would be done in 3 hours. I left the dealership and received a call from Shamon around 1 pm stating that my vehicle was ready then she immediately called back and said it wasn't ready she thought that it was my vehicle. She also said that Sheen would call me when it was ready. At 4 pm (3 hours later) I called Shamon because I hadn't heard from the dealership, she said that she was calling Sheen and she'd call me back. She called me back and said that my vehicle would be ready in an hour. At 5 pm I went back to the dealership and spoke with Jonathan who was very helpful. He told me that he had no idea that my vehicle was even there and that Shamon left at 1 pm and Sheen left at 4 pm and that my vehicle would not be finished until MONDAY! I explained to him that I'd been in Warner Robins all day for a 3 hour repair that should have been taken care of June 12 and I needed a vehicle to go home. He went to talk the the GM and came back apologized and said that he could complete the repair by 6 pm but I would have to come back for the recalls. There are NO recalls for my vehicle I'm not sure why I was checked in for that service. At 6 p.m. Jonathan met me in the bay with my vehicle and helped me to put my belongings into it while still apologizing for the unprofessional service that I received from this dealership and it's advisors. Through all of this I should have been OFFERED a vehicle on July 18, when I had to bring mine back in for repairs that should have been completed on June 12. It was a total disaster as I was treated unfairly, with no respect as a customer and for my time. I don't plan on coming back to this dealership AGAIN!

So, once you are in the 5 Star database, you will be hounded by a constant barrage of phone calls and/or text messages. I purchased a used 2023 Ram Lonestar from CarMax in January of 2025. The vehicle had some recalls listed and I took it into a 5 Star Dodge / Ram dealership in Warner Robins Ga. The issue was promptly resolved, and I went on my merry way. However, shortly after that visit, the calls and text messages began. I got so many of them that I decided to respond to one asking me if I had considered selling my newly acquired ... Read More

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Google - Aug 4, 2026

So, once you are in the 5 Star database, you will be hounded by a constant barrage of phone calls and/or text messages. I purchased a used 2023 Ram Lonestar from CarMax in January of 2025. The vehicle had some recalls listed and I took it into a 5 Star Dodge / Ram dealership in Warner Robins Ga. The issue was promptly resolved, and I went on my merry way. However, shortly after that visit, the calls and text messages began. I got so many of them that I decided to respond to one asking me if I had considered selling my newly acquired truck for cash or possibly consider trading it in / up. I made an appointment with Rebecca at 5 Star Chevrolet. Rebecca seemed nice enough but once I answered a few of her questions about what I was looking for and what I thought I should get out of my truck, she turned sarcastic! I immediately felt uncomfortable and wished that I had not made this appointment. She asked for the key fob to my truck so that she could inspect it and provide an evaluation. When I started to go with her she told me that I did not need to go with her. Then as I am looking anxiously out the window for her and my truck, I notice my truck is leaving the dealership parking lot. She never told me that she was taking my truck for a test ride and if she had I would have insisted that I ride along. When she returned from the test drive she had someone else review the truck, inside and out. When she came back in to discuss her evaluation, she stated that she did not want to make me mad but that I was "Bamboozled!" at the price I paid and how much equity I had in the truck. Well, she could have said a lot of things but if you are trying to build customer relationships, the wording she used, would not have been how I would have handled it! All this to say this, I will never, ever step foot back in a 5 Star Dealership! If I have to drive to Atlanta for my next vehicle I will. And lastly, a question I have, aren't car dealerships in the business of "bamboozling," their customers so that they can make money?

Five Star and Lola were very professional and helpful. They found just what I wanted.

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Knowledgeable staff. Friendly and fast service. Lola was very Knowledgeable and helpful. I tell everyone that 5 Star is the place to go for a new car!

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I appreciate Sam's honesty. I came in for an oil change, wasn't planning on leaving in a new vehicle. After talking with him and he work his magic, then, poof!!! New truck with No Problem. This was the best oil change ever.

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So far the experience has been great. Spanky was a big help in make a 2 car deal.

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My experience with the sales person Joey was good but the service that I received was awful. I was over charged for a motor being put in my truck. I had to pay over $7000.00. The insurance company said they claimed more hours than it takes for that job. I got my vehicle back and only drove it 3 days. I had to have my vehicle towed back to five star because it put me down beside the road. It was in the shop for over 3 weeks and I was not able to even get a vehicle to ride in. This has ... Read More

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Google - Jul 13, 2026

My experience with the sales person Joey was good but the service that I received was awful. I was over charged for a motor being put in my truck. I had to pay over $7000.00. The insurance company said they claimed more hours than it takes for that job. I got my vehicle back and only drove it 3 days. I had to have my vehicle towed back to five star because it put me down beside the road. It was in the shop for over 3 weeks and I was not able to even get a vehicle to ride in. This has caused me about $9000.00. Now to add to that, since I finally got my truck back, it is showing two light that was not showing when they got my truck and the wipers come on when I switch my truck on. I have to take it back to them and pay more money. They keep causing me more and more money that I don't have, for something that they are doing to my truck.

Ms.Shine was an outstanding sales person. The financial personnel were good as well. As far as the 100% Inspection it sucks. missing hardware in the truck and under body. Misaligned rear facial.

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My salesman Jonnie was great. I gave it a 4 star only because the truck that purchased is having issues with the air conditioning. I understand it was a buy as is deal with the truck. I didn’t realize that this issue before I bought it. I was told the truck had be serviced but it wasn’t the oil looks like it wasn’t changed.

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Great customer service! The salesman made me feel comfortable, and listened to my needs. I will definitely do business with him again!

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Not sure how this place has a 4.6 rating, this has been the most incompetent dealership I’ve ever worked with. I have brought my Colorado here 4x in the last 2 months each time it has broken down within a few days or one time it didn’t even make it 15 mins down the road. The service department literally asked us not to leave a bad review, and I personally didn’t until today when the truck broke down again. Worst experience of my life and I was an active duty combat marine for 10 years. I will NEVER buy a GM ... Read More

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Google - Jun 24, 2026

Not sure how this place has a 4.6 rating, this has been the most incompetent dealership I’ve ever worked with. I have brought my Colorado here 4x in the last 2 months each time it has broken down within a few days or one time it didn’t even make it 15 mins down the road. The service department literally asked us not to leave a bad review, and I personally didn’t until today when the truck broke down again. Worst experience of my life and I was an active duty combat marine for 10 years. I will NEVER buy a GM ever again, I’m currently trading all my 2024 Colorados in for tacomas.

On 6.5.2026 at 7am I had my 2016 Chevrolet 2500 silve truck drop off at five star I was told they would not be able to look at it until 6.8.2026 service consultant Shawmon Johnson. There was lack of communication with dealership and dealership not communicating with my insurance for payment had to pay out of pocket.Had called several times left voicemail for manager and service manager and no feedback. Never take ur vehicle to five star do to lack of communication. IT Took 2 weeks to get it back when I was told it would be ready the next day. Did not communicate ... Read More

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Google - Jun 18, 2026

On 6.5.2026 at 7am I had my 2016 Chevrolet 2500 silve truck drop off at five star I was told they would not be able to look at it until 6.8.2026 service consultant Shawmon Johnson. There was lack of communication with dealership and dealership not communicating with my insurance for payment had to pay out of pocket.Had called several times left voicemail for manager and service manager and no feedback. Never take ur vehicle to five star do to lack of communication. IT Took 2 weeks to get it back when I was told it would be ready the next day. Did not communicate with me on what was the issue with my vehicle just hand me the bill and send me on my way.

We just purchased our 3rd vehicle from Aladdin! The entire team was friendly, professional, and made the process smooth from start to finish. I highly recommend this dealership to anyone looking for excellent customer service and a great car-buying experience.

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Service department tried to rip me off. Said I needed new transmission when it was just a weak battery

Upon walking on the lot, Sam greeted me immediately. I wasn't going to purchase a vehicle but Sam changed my mind with his persuasiveness. I am very very satiand happy with my vehicle. You all need more salesman with Sam's excellent customer service. I was there to get my vehicle serviced, but ended up trading for a new vehicle!

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Had a great experience with great customer service. Very happy with service that I received

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It was an great experience Sam attended and listened to every request I had while shopping for a truck

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I had the best experience dealing with you all. From service department to purchasing my new vehicle. Sam Glass made this transfer very easy and quick. I've never been treated with so much respect and felt part of picking my car out. Sam really did his thing helping me. Everyone was excellent.

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Well drop off kept it for ten days due to insurance not happy about it just take to long to process . Truck running good .

Johnny is the absolute best. He hooked me up in every way possible. I’ll be sending everyone to him!

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Isaac was a GREAT help in helping me find my new equniox! So was the whole Five Star Staff, Isaac was knowledgeable patient & a joy to work with from start to Finish.

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I bought my second vehicle from this dealership and was very amazed by how easy it was. My salesman Matthew was very informative.

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Fantastic experience, thanks. Spanky provide excellent quality information to help us make the best decision for our new vehicle.

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Kevin Plummer and Brad are great people to deal with would highly recommend this dealership and this salesman and manager.

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Our experience with the service department was disappointing at best! After repairs, our vehicle began running hot and leaking fluid. We then broke down on the interstate and had to have it towed back. We were told nothing was wrong, yet the same issue occurred again after picking up the vehicle—we didn’t even make it home. They would not admit to any service errors and would not cover the towing costs. Based on our experience, I would not recommend using this service department.

I presented my vehicle for routine maintenance in optimal condition. Upon retrieval, I observed a distinct rattling sound. I subsequently returned the vehicle and discussed this issue with the service department, who indicated that no fault was detected. Unacceptable something happened

Kevin is a five star person, I am really happy that he approached me and introduced himself and thank him for making the purchasing process enjoyable

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